Navigating the C's of Business Communication
Joint program with Heart of Illinois HR Council and TD Heart of Central Illinois
Wednesday, October 8, 2014
11 AM – 1:30 PM
21 Blackjack Blvd
East Peoria, IL 61611
$40.00 ATD Members
Cost includes lunch & workshop materials
In any type of organization, there can be rough waters when it comes to communicating effectively, because everything we do sends a message. In this insightful and interactive program, you will learn how to avoid communication bleeps and blunders through the three four C’s: being more Concise, Conscientious, Considerate, and Compelling in your communications.
This session will help you recognize common communication pitfalls, understand the subtleties of communication, and develop your “C” legs in order to navigate with poise and professionalism.
Who Should Attend
Participants attending this session are involved in any aspect of business communications, including:
• Corporate communications
• Corporate human resources and employee talent development
• Business operations and project management
What Participants Learn
After attending this session, the participants will be able to:
• identify and minimize perceptual gaps to avoid misunderstanding
• choose appropriate words and communication methods
• be mindful of vocal qualities and non-verbal signals
• listen generously and from an “inside out” approach
• get to the point without missing the point
• manage your internal response to others’ actions and behavior
11 a.m. Lunch and Check-In
11:30 a.m. Announcements
11:45 a.m. Program Begins
1:30 p.m. Concludes
Bio of Speaker
Cindy Byrd uses her background in business, education, and the performing arts; her passion for quality of life; and her imagination to create fun and unique learning opportunities that inspire people to higher levels of self-awareness, creative thinking, and continuous success. She is committed to utilizing her diverse talents and perspectives as a manager, business owner, consultant, author, and educator to help individuals and organizations lead with purpose, professionalism, confidence, and distinction. Her vision is a world where people are more thoughtful and respectful in their choices, decisions, and actions so that quality of life is continuously improved.
Since 2002, Cindy has provided customized consulting services, workshops, and presentations through her business, image potential. Cindy is also a professor of business administration at Robert Morris University-Illinois and the Morris Graduate School of Management. She holds a B.A. in management and M.A. in marketing and management, both from the University of Illinois at Springfield.
Sarah Jeffcoat at firstname.lastname@example.org